Terms & Conditions
1. Introduction
These Terms & Conditions govern the use of services provided by ZENNAT HEALTH NATUROPATHY (“we”, “our”, “us”).
By booking or attending a consultation, you agree to these Terms & Conditions.
ZENNAT HEALTH NATUROPATHY operates as a sole trader practice and adheres to professional standards set by the National Herbalists Association of Australia.
2. Nature of Services
We provide naturopathic consultations, including:
Online consultations
Personalised health assessments
Nutritional, lifestyle, and herbal recommendations
Prescription of supplements and herbal medicines
Our services are complementary healthcare and are not a substitute for medical diagnosis, treatment, or emergency care.
3. Not Medical Advice
We do not diagnose medical conditions in the same manner as a medical doctor
Our recommendations are based on naturopathic principles
You are advised to consult your GP or specialist where appropriate
If you have a medical emergency, contact emergency services immediately.
4. Client Responsibility
By engaging our services, you agree to:
Provide accurate and complete health information
Inform us of any changes to your health, medications, or treatments
Follow recommendations at your own discretion
You acknowledge that results may vary and are not guaranteed.
5. Informed Consent
By proceeding with consultations, you acknowledge and consent to:
Receiving naturopathic care
The use of natural therapies including supplements and herbal medicine
Potential interactions or effects (which will be explained where relevant)
You may withdraw consent at any time.
6. Appointments and Cancellations
Booking
All consultations must be booked in advance via our online system.
Cancellation Policy
Minimum 24 hours’ notice is required to cancel or reschedule
Late cancellations or missed appointments may incur a full consultation fee
7. Fees and Payments
All fees are listed on our website and are subject to change
Payment is required at the time of booking or consultation
Payments are processed securely via third-party providers
Refunds are not provided for completed consultations.
8. Supplements and Herbal Medicines
Recommendations may include practitioner-only supplements or herbal formulations
Products may be supplied via third-party dispensaries
You acknowledge that:
It is your responsibility to follow dosage instructions
You should inform us of any adverse reactions
Results may vary between individuals
9. Communication
We may contact you via:
Email
Phone
Appointment reminders
Follow-up communications
Health information provided via email is for general support and does not replace a consultation.
10. Privacy
Your personal and health information is handled in accordance with our Privacy Policy and the Australian Privacy Principles.
11. Limitation of Liability
To the extent permitted by law:
We are not liable for any loss, damage, or injury resulting from the use of our services
We do not guarantee specific health outcomes
You accept full responsibility for decisions made regarding your health
12. Telehealth Services
For online consultations:
You are responsible for ensuring a stable internet connection
We are not liable for technical disruptions outside our control
Consultations are conducted in a professional and confidential manner
13. Intellectual Property
All materials provided (including treatment plans, handouts, and website content) are the property of ZENNAT HEALTH NATUROPATHY and may not be reproduced without permission.
14. Complaints
If you have concerns regarding our services, please contact us directly.
You may also contact the National Herbalists Association of Australia for professional conduct matters if required.
15. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
16. Contact
For enquiries, please contact:
17. Updates to Terms
We may update these Terms & Conditions at any time. The latest version will be available on our website.