Privacy Policy
ZENNAT HEALTH NATUROPATHY
Effective date: 1/5/2026
1. Introduction
ZENNAT HEALTH NATUROPATHY (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal and sensitive health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
As a clinical naturopath and member of the National Herbalists Association of Australia, we adhere to strict professional and ethical standards regarding the collection, use, and storage of personal information.
2. What Information We Collect
We may collect the following types of personal information:
Personal Information
Full name
Date of birth
Address (if provided)
Email address
Phone number
Sensitive Health Information
Medical history
Symptoms and health concerns
Medications and supplements
Pathology results
Family health history
Lifestyle information (diet, sleep, stress, etc.)
Other Information
Payment details (processed securely via third-party providers)
Appointment history and clinical notes
Communication records (emails, messages)
3. How We Collect Information
We collect information through:
Online booking forms
Health intake forms
Consultations (online)
Email or direct communication
Newsletter sign-ups via our website
4. Why We Collect Your Information
We collect and use your information to:
Provide naturopathic consultations and care
Develop personalised treatment plans
Prescribe supplements and herbal medicines
Communicate with you (appointments, follow-ups)
Send newsletters and health information (only if you opt-in)
Meet legal and professional obligations
5. Consent
By using our services, you consent to the collection and use of your personal and sensitive health information.
You may withdraw consent at any time, however this may affect our ability to provide services.
6. Disclosure of Information
We respect your privacy and only share your information when necessary and with your consent, including:
Pathology services (for testing and results)
Dispensaries and supplement providers (to fulfil prescriptions)
We do not sell or rent your personal information to third parties.
7. Third-Party Services
We use secure third-party platforms to operate our business, including:
Cliniko (practice management and clinical records)
Stripe (payment processing)
Squarespace (website hosting)
These providers may store and process your data in accordance with their own privacy policies and security standards.
8. Data Storage and Security
Your information is securely stored using encrypted systems and industry-standard security measures.
We take reasonable steps to protect your information from:
Misuse
Interference
Loss
Unauthorised access, modification, or disclosure
All data is stored in systems based in, or compliant with, Australian privacy standards.
9. Direct Marketing
We may send you:
Appointment reminders
Health-related updates
Newsletters (only if you subscribe)
You can unsubscribe from marketing communications at any time via the link in our emails or by contacting us.
10. Access and Correction
You have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
To do so, please contact us using the details below.
11. Retention of Information
We retain your health records as required by Australian law and professional standards.
12. Complaints
If you have concerns about how your information is handled, please contact us first.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Contact Us
For privacy-related enquiries, please contact:
14. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.